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FAQ.

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I'm buyer

Get help with lots, your order and more

I'm seller

Get help with your submitted lot, your payment, estimations and more

Most asked.

I have a question about the details of an object

It is the sellers responsibility to ensure that the description of the objects listed be complete and accurate. We strongly recommend that you read through the description thoroughly, and review the images carefully if you are wondering about a specific aspect of the object. With that said, if you are reading this article, the chances are that there is something missing from one of the descriptions of an object you are interested in. We do our utmost to prevent this, and as you can imagine when tens of thousands of items are listed each week, things will slip through the gaps.

I've paid for my object. Why haven't I received it yet?

It is always frustrating when a shipment takes too long to arrive especially with international shipments, and there

Can I withdraw an object I have offered for auction?

If your object has already been accepted and planned into an auction, you are no longer able to remove it, or make any changes yourself. In very specific circumstances we can remove the item from an auction on your behalf, though to do so, you will need to contact us with enough time to do so before the sale is complete. Please ensure that you contact us with at least 5 days left on the auction with your request, so that we may review it, and be as detailed in your message as you can.

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I've paid for my object. Why haven't I received it yet?

It is always frustrating when a shipment takes too long to arrive especially with international shipments, and there are a number of reasons as to why this happens. Within this article we will hopefully be able to put your mind at ease, and offer some solutions and guidance on the topic.

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